FAQ

We’ve gathered our most common questions here to make your shopping experience simple and stress-free.

General

What is The Neat Nest?

The Neat Nest is a lifestyle brand that offers curated, space-saving essentials for RVs, boats, tiny homes, and small apartments.

Where is The Neat Nest based?

We are an online store serving customers across the United States, with products shipped directly from US warehouses.

Are your products covered by a warranty?

We carefully select quality products. While most items don’t carry a manufacturer’s warranty, we do offer a 14-day return guarantee for peace of mind.

How can I contact customer support?

You can reach us anytime at info@theneatnest.online. We usually respond within 24 hours.

How do you choose the products you sell?

Every product is carefully curated to be practical, stylish, and functional — with a focus on solving real small-space challenges.

Shipping

Where do you ship from?

All orders are shipped from US-based warehouses for faster delivery.

How much does shipping cost?

Orders over $100 ship free. Orders under $100 ship for a flat rate of $4.99.

How long does delivery take?

Processing takes 1–2 business days, and delivery usually takes 4-5 business days.

Do you ship outside the US?

Currently, we only ship within the United States.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking to update.

Returns

What is your return policy?

We offer a 14-day hassle-free return guarantee. If you’re not satisfied, simply send the item back within 14 days of delivery.

How do I start a return?

Email us at info@theneatnest.online with your order number and reason for return. We’ll guide you through the process.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your return. Funds will be credited to your original payment method.